Frequently Asked Questions
All your questions about kbazi answered here
On this page you will find clear and detailed information in English on accounts, deposits and withdrawals, games, bonuses, and security.
Welcome to kbazi. On this FAQ page we have brought together answers to the most common questions from players in Bangladesh — covering everything from registration to fast withdrawals via bKash or Nagad, BPL betting, slot games, bonus terms, and responsible gaming. If you cannot find the answer to a question here, our 24/7 Bengali live chat support team is always by your side.
Account and Registration
To open an account on kbazi, you need an active mobile number, an email address, and your full name. The registration process is entirely online — no paperwork required. It is important to provide accurate information during registration, as identity verification may be required at the time of withdrawal.
No. Only one kbazi account can be created per mobile number or email address. If multiple accounts are found, they may be closed and the associated balances may be forfeited. Please use a single account in the interest of fair and honest play.
Click the "Forgot password?" link on the login page. A verification code will be sent to your registered mobile number or email. Enter the code and set a new password. If you have any trouble, contact our 24/7 live chat.
kbazi is for users aged 21 and above only. During registration, you confirm that you meet this age requirement. Accounts belonging to underage users will be permanently closed.
Yes, after logging in you can update your name, email, and mobile number from the profile settings. However, for security reasons, some changes may require identity verification. Contact live chat if you need assistance.
Deposits and Withdrawals
You can deposit money on kbazi via bKash, Nagad, Rocket, and bank transfer. The minimum deposit amount for all methods is ৳100. Depositing via mobile banking is the fastest option and in most cases the funds are credited to your account instantly.
When you deposit via bKash, the funds are usually added to your gaming balance within a few minutes. Occasionally, minor delays may occur due to network issues. If it takes more than 15 minutes, contact live chat with your transaction ID.
kbazi typically processes withdrawals within 1 hour. Withdrawals to Nagad and bKash are the fastest. The minimum withdrawal amount is ৳500. Before withdrawing, make sure your account details are properly verified.
kbazi generally does not charge any additional fees for deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket) may apply their own transaction charges. Contact the relevant payment provider for details.
Yes, Nagad is a supported payment method on kbazi. You can easily deposit money via the Nagad app or USSD code. The minimum deposit amount is ৳100. Withdrawals to Nagad are equally fast and secure.
Games and Gameplay
To bet on BPL matches or any other cricket tournament on kbazi, first deposit money into your account, then go to the Cricket section and choose your preferred match and market. Betting is available both before the match starts and during live play. Odds are updated in real time.
Yes, all kbazi slot games work smoothly on mobile browsers. No separate app download is needed — play directly from your phone's browser. Games from PG Soft, Pragmatic Play, and JILI run smoothly on both Android and iOS devices.
RTP stands for Return to Player — it is the theoretical percentage a game returns to players over the long term. For example, an RTP of 96% means an average of ৳96 is returned for every ৳100 wagered. However, this is not a guarantee for every session — results may vary in the short term. kbazi only offers certified games from recognised game providers.
Yes, live dealer games are available in the kbazi Casino section, where you can experience real-time play with real dealers. Games from top providers such as Evolution Gaming and Ezugi are included. A good internet connection will give you the best experience.
kbazi uses only reputable game software audited by third parties. All slots and table games use RNG (Random Number Generator) technology, which keeps every outcome neutral and unpredictable. The platform uses SSL encryption to keep all data secure.
Bonuses and Promotions
kbazi offers a 100% bonus on your first deposit, up to ৳15,000. That means if you deposit ৳5,000, you can start playing with a total of ৳10,000. The wagering requirement for this bonus is 15x. To claim the bonus, activate the offer at the time of your first deposit.
A 15x wagering requirement means you need to place bets totalling 15 times the bonus amount before you can make a withdrawal. Example: if you receive a ৳1,000 bonus, you must complete ৳15,000 in bets. Only after meeting this condition can you withdraw earnings from the bonus.
Simply playing regularly on kbazi advances you through the VIP program. The program has 4 levels: Bronze, Silver, Gold, and Platinum. By playing regularly you can move up to higher levels and earn weekly cashback — up to 0.2% at Bronze, 0.5% at Silver, 0.8% at Gold, and 1.0% at Platinum.
Each week, cashback is credited to your account at the rate corresponding to your VIP level. It is calculated based on your net losses. The higher your VIP level, the more cashback you receive. Cashback is generally paid out every Monday.
Yes, kbazi offers special promotions during Eid, Pohela Boishakh, and other festivals, as well as during major cricket tournaments (such as the T20 World Cup or BPL season). Check the promotions page regularly or ask via live chat for the latest offers.
Safety and Responsible Gaming
Yes, kbazi uses modern SSL encryption technology to keep all transactions and personal information secure. Your payment details are not stored directly — they are processed through a secure payment gateway. See our privacy policy for more details.
kbazi places the highest importance on responsible gaming. You can set daily, weekly, or monthly deposit limits. A self-exclusion option (taking a break) is also available. To access these features, make a request via live chat support or visit our responsible gaming page.
Self-exclusion is a voluntary break arrangement where you can restrict your account for a set period or permanently. During this time you will not be able to log in or make deposits. Contact the support team to activate exclusion — they provide 24/7 assistance.
kbazi provides Bengali-language live chat support 24 hours a day, 7 days a week. This is the fastest way to get help. To contact by email, write to [email protected]. There is no phone or WhatsApp number — support is available via live chat and email only.
If you are having trouble controlling your gaming, speak with our responsible gaming team via live chat — they will help you with full confidentiality. If you or a family member is affected, set up self-exclusion or deposit limits. Responsible gaming is our highest priority.
Still have questions?
Contact support
Our 24/7 Bengali live chat support team is always by your side — get answers to any question in moments.
Email: [email protected] | For users aged 21 and above only